ADEKUNLE ADEMOLA
CUSTOMER SUPPORT
Akure, NG.About
Tech-savvy and customer-focused professional with a B.Eng in Information and Communication Engineering and a CRM certification, adept at bridging technical expertise with user needs. Proven ability in customer communication, technical troubleshooting, and optimizing digital platforms through a multi-year internship in web development and support. Eager to leverage a strong user-first mindset and engineering background to excel in an entry-level Customer Support/Technical Support role.
Work
NOVY SYSTEMS
|Intern
Akure, Ondo, Nigeria
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Summary
Provided comprehensive web development and digital platform support, ensuring optimal user experience and system stability for Novy Systems.
Highlights
Developed and maintained the Midas 90.5 FM website, ensuring optimal user uptime and seamless content delivery for a critical digital platform.
Diagnosed and resolved complex UI/UX errors, collaborating effectively with development teams to implement solutions and enhance platform functionality.
Executed comprehensive testing of Ionic Framework applications, meticulously documenting bugs and contributing to a 15% improvement in application performance and stability.
Performed rigorous routine system QA testing, verifying front-end stability and ensuring a consistent, high-quality user experience across all digital assets.
LIMTECH LTD.
|Frontdesk Officer
Akure, Ondo, Nigeria
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Summary
Managed front desk operations and provided essential administrative and client support, ensuring efficient office flow and positive visitor experiences.
Highlights
Managed initial client interactions, welcoming visitors and efficiently addressing basic inquiries to ensure a positive first impression and smooth office operations.
Handled a high volume of incoming calls, accurately directing clients to the appropriate departments and ensuring timely resolution of their needs.
Provided critical administrative support, including precise data entry and organized filing, contributing to streamlined office processes and improved record-keeping efficiency.
Education
Federal University of Technology Akure
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B.Eng
Information and Communication Engineering
Languages
English
Certificates
Customer Relationship Management (CRM) Certification
Issued By
ULTRA BRAINS INSTITUTE
Skills
Customer Support
Customer Relationship Management (CRM), HubSpot CRM, Complaint Resolution, Technical Support, Zendesk, Zoom, Microsoft Teams, Slack.
Application Support
Angular Framework, Ionic Framework, UI/UX Troubleshooting, System QA Testing.
Data Management
Data Entry, Tracking and Documentation, Microsoft Office, Google Workspace.
Web Development & Maintenance
Website Development, Website Maintenance, User Uptime Optimization.