ADEKUNLE ADEMOLA

CUSTOMER SUPPORT

Akure, NG.

About

Tech-savvy and customer-focused professional with a B.Eng in Information and Communication Engineering and a CRM certification, adept at bridging technical expertise with user needs. Proven ability in customer communication, technical troubleshooting, and optimizing digital platforms through a multi-year internship in web development and support. Eager to leverage a strong user-first mindset and engineering background to excel in an entry-level Customer Support/Technical Support role.

Work

NOVY SYSTEMS

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Intern

Akure, Ondo, Nigeria

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Summary

Provided comprehensive web development and digital platform support, ensuring optimal user experience and system stability for Novy Systems.

Highlights

Developed and maintained the Midas 90.5 FM website, ensuring optimal user uptime and seamless content delivery for a critical digital platform.

Diagnosed and resolved complex UI/UX errors, collaborating effectively with development teams to implement solutions and enhance platform functionality.

Executed comprehensive testing of Ionic Framework applications, meticulously documenting bugs and contributing to a 15% improvement in application performance and stability.

Performed rigorous routine system QA testing, verifying front-end stability and ensuring a consistent, high-quality user experience across all digital assets.

LIMTECH LTD.

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Frontdesk Officer

Akure, Ondo, Nigeria

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Summary

Managed front desk operations and provided essential administrative and client support, ensuring efficient office flow and positive visitor experiences.

Highlights

Managed initial client interactions, welcoming visitors and efficiently addressing basic inquiries to ensure a positive first impression and smooth office operations.

Handled a high volume of incoming calls, accurately directing clients to the appropriate departments and ensuring timely resolution of their needs.

Provided critical administrative support, including precise data entry and organized filing, contributing to streamlined office processes and improved record-keeping efficiency.

Education

Federal University of Technology Akure

Akure, Ondo, Nigeria
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B.Eng Information and Communication Engineering

Languages

English

Certificates

Customer Relationship Management (CRM) Certification

ULTRA BRAINS INSTITUTE

Skills

Customer Support

Customer Relationship Management (CRM), HubSpot CRM, Complaint Resolution, Technical Support, Zendesk, Zoom, Microsoft Teams, Slack.

Application Support

Angular Framework, Ionic Framework, UI/UX Troubleshooting, System QA Testing.

Data Management

Data Entry, Tracking and Documentation, Microsoft Office, Google Workspace.

Web Development & Maintenance

Website Development, Website Maintenance, User Uptime Optimization.